Items eligible for return or exchange.
We
want to exceed your expectations and will be happy to assist you
with a return or exchange. Items listed as a final sale,
corporate or large quantity item orders or a free product are
not eligible. Custom and monogrammed items may not be returned.
How do I return an item?
Please email us to obtain an RMA number within 15 days from
receipt of your order. When requesting an RMA number, please
provide the following:
1. Online Order Number
2. Item(s) you are returning
Once
you have obtained your RMA number, Complete the Return or Exchange section of your packing slip
that accompanied your merchandise. In the appropriate box on the
Return Form, indicate the reason for the return and the action
to be taken, such as exchange, merchandise credit or refund.
Place the Return Form in the box with your return merchandise.
Use
the shipping carrier most convenient for you, and send the
package to the address provided with your RMA. Please be sure to
send your return via a pre-paid, insured, traceable method for
your protection. We can not be responsible for shipments sent
to us. Please use a shipping method to assure delivery to us by
the date listed in your RMA.
Upon
receipt of your return or exchange, an email confirmation will
be provided and your request processed according to your
instructions.
Return Terms and Conditions
Credit card refunds are not provided. You will receive a
merchandise credit valid for one year from issuance.
All return and exchange requests must include the original
packing slip.
The issued RMA number must appear on the outside of the box,
otherwise the package may not be accepted.
Items must be returned in their original condition.
CD's, DVD's and other media may not be opened.
Returns must be received within 30 days from the original
delivery date.
Orders placed November 15th – December 15th
will have an extended return/exchange deadline of January
15, 2012.
Returns received more than 31 days after the original
delivery date will not be accepted.
Returns received without an RMA will incur a 25% restocking
fee, which will be deducted from the merchandise credit.
Original shipping costs and return shipping costs will not
be credited.
Special offers (including but not limited to free shipping;
order discounts, etc...) may be subject to reduction by a
return or exchange. Please see the offer for details.
Exchange Shipping.
Exchange requests will be shipped to you at our cost, unless the
exchange item is more than the original item and falls within a
higher shipping rate, in accordance with our shipping rate
chart. The additional cost of the item and the difference in
shipping will then be charged.
Example:
Original item cost $15 with a shipping rate of $6. Exchange item
cost $18 with a shipping rate of $8. You will be charged $3 for
the price difference of the item and $2 in associated shipping
costs.
If
the exchanged item is returned, for an additional exchange, then
shipping will be charged for the second exchange item.
Returns.
Credit card refunds are not provided. You will receive a
merchandise credit in the form of an electronic gift card,
valid for one year from the date of issuance.
Original shipping costs and return shipping costs will not
be included in the merchandise credit.
Damaged item.
We do
everything we can to assure a safe delivery, short of hand
delivering your order ourselves. Of course, there are times, no
matter how well you package an item, it will get broken during
transit. Simply notify us
within 48 hours from the time of delivery and we’ll
be happy to send you a replacement at no cost to you. Damaged
items will be replaced, rather than credited. If you do not
wish to receive a replacement, then you will need to request an
RMA for return of the item, which will be handled in accordance
with our Return and Exchange policy.
Enclosed with your replacement shipment, will be a pre-paid,
return label and instructions for return of the damaged item.
Therefore,
please keep
the box and damaged item – do not discard it,
unless instructed to do so.
If we
are not notified of the damage within 48 hours from the time of
delivery, then you will need to request an RMA for return of the
item, which will be handled in accordance with our Return and
Exchange policy.
